Active Listening
listening that is more than passively hearing what the customer is saying; implies the need for a salesperson to think while listening and to evaluate what is being said. | ||||
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Active Listening Definition from Encyclopedia Dictionaries & Glossaries
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Active listening
Active listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.
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